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Returns

Returns

Return Policy

Returns are accepted on merchandise within 15 days of receipt. Please email orders@kwigy-bo.com , or call 888.588.5269 for a return RMA#. This number MUST be included on your return invoice. Returned items must be UNWORN, UNALTERED AND UNWASHED, and ALL tags must still be attached. Damages to or omission of tags and original packaging from your return/exchange may result in a fee. Securely pack and seal the return merchandise and invoice (with RMA# included) in an appropriate shipping box or envelope, and send back to us using an insured service with tracking to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). 
PLEASE NOTE: Shipping and handling charges are non-refundable.

Please send all returns to

Please send your return to: 
Jeweled Pets LLC

3702 Riverdale Avenue

Bronx, NY 10463

Refunds

Once your package has been received at Jeweled Pets, your refund will be processed in the original form of payment within 7-10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Jeweled Pets.

Exchanges

At this time we do not offer exchanges. You can return your item(s) for a refund (minus shipping charges) and place your new order separately.

Faulty Goods

If an item arrives damaged or you receive the wrong item, you must notify us within 48 hours of receipt. We will email you a UPS return label to place on the outside of the box so you can drop your package of at any UPS location. We will send an exchange or credit you for the item.


 

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